Help & Support/FAQs/Potential fraud queries and transaction queries
Why was my card declined?
I don't recognise a transaction. What should I do?
I didn't receive cash from an ATM. What should I do?
What if I notice suspicious activity or think I've been a victim of fraud?
How are my online card purchases protected?
Staying safe from Fraud
How might a fraudster make contact?
Spotting attempted fraud
Protecting yourself from Fraud
I may have been a victim of fraud
What if Onmo proactively detects fraud?
Why do I need to provide details from my card for some transactions, but not others?