Third party access to help manage your finances
At Onmo, we recognise that life events or changes in health may sometimes make it necessary for you to seek the assistance of a third party in managing your financial affairs. When you cannot manage your own finances, whether due to health, capacity, or other significant life events, a third party (someone not named on the account) may be granted access to operate your account.
Understanding third party access
There are several third party access options available to you:
Third Party Mandate
Give someone you trust access to your account.
Learn more including how to get set up here:
Third Party Mandate Guide
Power of Attorney
If you need additional support over and above what a Third Party Mandate offers, this could be the option for you.
Power of Attorney Guide
Court of Protection Order
If you want to support someone who isn’t able to make their own financial decision, you may consider a Court of Protection Order.
Court of Protection Order Guide
GUIDE TO THIRD PARTY ACCESS
What is a Third Party mandate and how does it work?
A Third Party Mandate is a formal instruction from you informing us that you would like another party to support you with your account. You can appoint a trusted family member or friend to act as your third party representative.
What type of access will the third party have?
A third party will have basic access to your Account as follows:
- Obtain details about the account management only
- Be able to make repayments to the Account
- Set up a direct debit to support repayments to the Account
They will not be able to do any of the following unless they have a Lasting Power of Attorney or Court of Protection Order:
- Open or close accounts in your name
- Provide updated personal details about you
- Obtain details about the Account
- Make payments of withdrawals
- Access or use the Onmo App
- Manage the account if you become mentally incapacitated
How to set up a Third Party Mandate
To set up a Third Party Mandate, you’ll need:
- To have mental capacity to be able to make your own financial decisions.
- To give third party access to someone aged 18 years old or over, who is a UK resident and who is able to fulfil the identification requirements.
Follow the steps below to set up a Third Party Mandate:
- Download the Third Party Mandate click here.
- You and the third party need to complete and sign the form; and ensure your signatures are verified.
- Send the completed form to us Contact Us
Document Certification Standards
Certified documents must meet the following criteria:
Documents are clear, coloured photocopies certified by a Bank, Solicitor, Accountant, or Post Office or by one of the professions listed on www.gov.uk
Certified copies must be stamped to indicate they are ‘true copies of the original’. The certification must also include:
- The name and address of the certifying organisation.
- The full name and signature of the certifying officer, and
- The date of certification
What happens after I send the Third Party Mandate
Upon receipt of the signed form, we will need to verify the third party’s identity and address by conducting electronic searches.
We will then send you and the third party confirmation that we have set up the Third Party Mandate and the third party will be able to support you with managing your account in line with the authorities of the Third Party Mandate.
How to cancel a Third Party Mandate
The Third Party Mandate can be cancelled due to the following reasons:
- You or the third party die
- You or the third party lose mental capacity
- You or the third party want to cancel
Written requests may need to be supported by a certified copy of the death certificate or medical evidence and sent to us Contact Us
What is a Power of Attorney?
A power of attorney is a legal document that appoints one or more people to make financial decisions for you, and to carry out everyday transactions on your behalf.
There are 2 parties involved in a power of attorney:
- The ‘donor’ is the person whose money, property or care is involved in the power of attorney.
- The ‘attorney’ is the person who has been tasked with helping to manage the money, property or care.
Written requests may need to be supported by a certified copy of the death certificate or medical evidence and sent to us Contact Us
Which type of Power of Attorney do we accept?
For financial purposes, the Lasting Power of Attorney for Property and Financial Affairs is the relevant lasting power. If you have any other type of Power of Attorney, please contact us to see whether we can accept it.
The Lasting Power of Attorney was introduced by the Mental Capacity Act 2005 and the act is supported by a code of practise and all attorneys under a lasting power are required to abide by it.
The Lasting Power of Attorney must be registered with the Office of the Public Guardian before it can be used. It therefore remains valid even if you lose mental capacity.
What can an attorney do?
An attorney will have full access to your Account just like you do. They can:
- Open or close accounts in your name
- Provide updated personal details about you
- Obtain details about the Account and Account Management
- Make payments of withdrawals
- Access or use the Onmo App
- Be able to make repayments to the Account
- Set up a direct debit to support repayments to the Account
- Manage the account if you become mentally incapacitated
LASTING POWER OF ATTORNEY
How to set up a Lasting Power of Attorney
To set up a Lasting Power of Attorney, you may want to contact a solicitor or View a lasting power of attorney - www.gov.uk
Registering a Lasting Power of Attorney with us
To register your Lasting Power of Attorney with us, you’ll need to send the following to us:
- The original or certified copy of the Lasting Power of Attorney which must be registered and stamped by the Office of Public Guardian
- The Third Party Mandate which must be completed and signed by you and the attorney, and ensure your signatures are verified. Download the Third Party Mandate click here.
The above documents should be sent to us Contact Us
If original documents are provided to Onmo, we will take photocopies for our records and return the originals via Recorded Delivery to the address provided by the sender of the documents.
Why is a Third Party Mandate required if I am registering a Lasting Power of Attorney?
A Third Party Mandate will also need to be completed when registering a Lasting Power of Attorney with us. This is so we are able to collect the personal information of the Attorney and ensure they have agreed to our terms and conditions as well as our Privacy Policy. The Attorney will also need to sign the declaration confirming we can conduct electronic checks on them and that they agree to the conditions of the products they will be overseeing.
What happens after I send the Lasting Power of Attorney & Third Party Mandate
Upon receipt we will need to verify:
- That the Lasting Power of Attorney is still valid via checking with the Office of Public Guardian
- The attorney’s identify and address by conducting electronic searches.
Once the above checks have been completed, we will send you and the attorney confirmation within 30 working days that we have set up the Lasting Power of Attorney and that the attorney will be able to support you with your financial affairs with us.
How to cancel a Lasting Power of Attorney
You can ask the Office of the Public Guardian (OPG) to remove an attorney if your lasting power of attorney (LPA) is registered and you still have mental capacity to make decisions.
The cancellation confirmation from the OPG should then be sent to us so we can update our records and cancel the lasting power of attorney.
Other reasons a Lasting Power of Attorney might end
A Lasting Power of Attorney will automatically end:
- When the donor dies
- If the attorney dies and there is no replacement attorney
- If the attorney loses the ability to make decisions
- If the attorney becomes bankrupt or subject to a Debt Relief Order.
Document Certification Standards
Certified documents must meet the following criteria:
Documents are clear, coloured photocopies certified by a Bank, Solicitor, Accountant, or Post Office or by one of the professions listed on www.gov.uk
Certified copies must be stamped to indicate they are ‘true copies of the original’. The certification must also include:
- The name and address of the certifying organisation.
- The full name and signature of the certifying officer, and
- The date of certification
COURT OF PROTECTION ORDER
What is a Court of Protection order?
The Court of Protection is a specialist court that makes decisions about the property, finances and personal welfare of those who lack the mental capacity to take decisions themselves.
The Court of Protection Order is issued by the court and is a legal document appointing a ‘Deputy’ to manage the financial affairs of someone else.
There are usually 2 parties involved in the Order:
- The ‘donor’ is the person whose money, property or care is involved in the Order
- The ‘deputy’ is the person appointed by the Court of Protection to deal with the property and financial affairs of a person who lacks the mental capacity to do themselves.
What can a deputy do?
As a deputy you will have full access to the donor’s Account. You can:
- Open or close accounts for the donor
- Provide updated personal details about the donor
- Obtain details about the Account and Account Management
- Make payments of withdrawals
- Access or use the Onmo App
- Be able to make repayments to the Account
- Set up a direct debit to support repayments to the Account
How to set up a Court of Protection Order
To set up a Court of Protection Order, you may want to contact a contact a solicitor or visit Court of Protection www.gov.uk
Registering a Court of Protection Order with us
To register the Court of Protection Order with us, you’ll need to send the following to us:
- The original or certified copy of the Court of Protection Order which must be registered and stamped by the Court of Protection
- The Third Party Mandate which must be completed and signed by you (“the Deputy”), and ensure your signature is verified. Download the Third Party Mandate click here.
The above documents should be sent to us via post Contact Us
If original documents are provided to us, we will take photocopies for our records and return the originals via Recorded Delivery to the address provided by the sender of the documents.
Why is a Third Party Mandate required if I am registering a Court of Protection Order?
A Third Party Mandate will also need to be completed when registering a Court of Protection Order with us. This is so we are able to collect your personal information as the Deputy, and ensure you have agreed to our terms and conditions as well as our Privacy Policy. You will also need to sign the declaration confirming we can conduct electronic checks on you and that you agree to the conditions of the products you will be overseeing.
What happens after I send the Court of Protection Order & Third Party Mandate
Upon receipt we will need to verify:
- That the Court of Protection Order is valid via checking with the Court of Protection
- Your identity and address by conducting electronic searches.
Once the above checks have been completed, we will send you confirmation within 30 working days that we have set up the Court of Protection Order and you as the Deputy will be able to support the donor with their financial affairs with us.
How to cancel a Court of Protection Order
The account holder/donor is unable to cancel the Court of Protection Order; the Order remains valid and the deputy retains full authority.
You cannot stop being the deputy until you’ve made the correct application to the Court of Protection and received the relevant court order.
Other reasons a Court of Protection Order might end
A Court of Protection Order can end for any of the following reasons, but before we can update our records, the updated court order must be sent to us:
- When the donor dies
- If the deputy dies and there is no replacement deputy
- If the deputy loses the ability to make decisions
For more information please visit Deputies: make decisions for someone who lacks capacity: End your deputyship - GOV.UK
Document Certification Standards
Certified documents must meet the following criteria:
Documents are clear, coloured photocopies certified by a Bank, Solicitor, Accountant, or Post Office or by one of the professions listed on www.gov.uk
Certified copies must be stamped to indicate they are ‘true copies of the original’. The certification must also include:
- The name and address of the certifying organisation.
- The full name and signature of the certifying officer, and
- The date of certification